Privacy Policy
Last updated:
At LiveKit ("we", "us", "our", or "Company"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services (collectively, the "Service"). Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.
1. Information We Collect
Information You Provide
We collect information you directly provide to us, including:
- Account registration information (name, email, password)
- Profile information (bio, profile picture)
- Media kits and content you upload
- Communications you send us
- Payment and billing information
Information from Social Platforms
When you connect your social media accounts via OAuth 2.0, we may collect:
- Basic profile information (username, followers count)
- Analytics data (engagement rates, impressions)
- Media metadata from your posts
Automatically Collected Information
When you use our Service, we automatically collect:
- IP address and geolocation
- Browser type and version
- Pages visited and time spent
- Device information
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
- Creating and maintaining your account
- Providing and improving our Service
- Processing payments and transactions
- Sending service updates and announcements
- Responding to your inquiries and support requests
- Analyzing usage patterns and trends
- Preventing fraud and ensuring security
- Complying with legal obligations
- Marketing and promotional purposes (with consent)
3. Data Security
Security Measures
We implement comprehensive security measures to protect your data:
- Encryption in transit (HTTPS/TLS)
- Encryption at rest for sensitive data
- Row-level security in our database
- Regular security audits and penetration testing
- Access controls and authentication mechanisms
Limitations on Security
While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security of your data. You use our Service at your own risk.
4. Data Retention
Retention Duration
We retain your personal information for as long as your account is active, or as long as necessary to provide our services to you. If you delete your account, we will delete your personal data within 30 days, except where we are required by law to retain it.
Synced Data
Analytics and media data synced from social platforms may be retained for longer periods for historical and analytical purposes. You can request deletion of this data at any time.
5. Sharing of Information
When We Share Information
We may share your information in the following circumstances:
- With service providers who assist us in operating our platform
- With legal authorities when required by law
- To protect our rights, privacy, or safety
- In connection with a merger, acquisition, or sale
- With your explicit consent
Third-Party Services
We may share necessary information with third-party services (e.g., payment processors, analytics providers) who are bound by confidentiality agreements and data processing agreements.
6. Your Privacy Rights
Access and Control
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Export your data
- Opt-out of marketing communications
- Disconnect social media integrations
How to Exercise Rights
To exercise these rights, please contact us at privacy@livekit.app. We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
Cookie Usage
We use cookies and similar technologies to:
- Remember your preferences
- Understand how you use our Service
- Personalize your experience
- Provide analytics and improve performance
Cookie Control
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.
8. Children's Privacy
LiveKit is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will promptly delete such information.
9. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence, which may have different data protection standards. By using LiveKit, you consent to the transfer of your information to countries outside your country of residence.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy and updating the "Last updated" date. Your continued use of LiveKit after such updates constitutes your acceptance of the revised Privacy Policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Privacy Email: privacy@livekit.app
General Support: support@livekit.app
This Privacy Policy was last updated on March 9, 2026. We recommend reviewing it periodically to stay informed about how we protect your information.